Privacy Policy

I.Introduction

This Privacy Policy describes how DirectCare AI (“DirectCare AI,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our website, mobile application, and related services (collectively, the “Platform”).

DirectCare AI is a trade name of Meta Digital Developers LLC, a Wyoming limited liability company, located at:

This Privacy Policy applies to information collected through:

• Our website and mobile applications
• AI-powered chat, SMS, and voice interactions
• Remote patient monitoring (RPM) and telehealth services
• Communications between you and DirectCare AI

Use of the Platform is also governed by our Terms of Service. By using our Platform, you agree to this Privacy Policy.

II.Information We Collect

We collect the following categories of information:

1. Personal Information

Information that identifies you, including:

• Name, address, email, phone number
• Date of birth, gender
• Account credentials
• Billing and payment information

2. Health Information

Information related to your health and care, including:

• Medical history, conditions, and symptoms
• Device data (e.g., glucose, blood pressure, weight)
• Communications with care teams or AI systems

Health information may constitute Protected Health Information (PHI) and is governed by our Notice of Privacy Practices.

3. Device and Usage Data

Automatically collected data:

• IP address, browser type, device identifiers
• Usage activity, session logs, timestamps
• Referring URLs and navigation patterns

4. Communications Data

• Messages via chat, SMS, email, or voice
• Customer support interactions
• AI interaction transcripts (where applicable)

5. Information from Third Parties

We may receive information from:

• Healthcare providers and clinical partners (e.g., OpenLoop)
• Device and data integrations (e.g., wearables)
• Payment processors
• Analytics providers

III.How We Collect Information

We collect information:

• Directly from you (forms, onboarding, communications)
• Automatically (cookies, analytics tools, logs)
• From third parties (providers, integrations, partners)

IV.How We Use Your Information

We use your information for:

Healthcare & Operations

• Delivering telehealth, RPM, and care management services
• Coordinating care with providers and clinical partners
• Supporting eligibility, billing, and reimbursement workflows

Platform Functionality

• Operating, maintaining, and improving the Platform
• Personalizing user experience

Communications

• Sending service-related communications (email, SMS, calls)
• Responding to inquiries and support requests

Analytics & Product Improvement

• Understanding usage patterns
• Improving performance, reliability, and features

Security & Compliance

• Verifying identity
• Detecting fraud or unauthorized activity
• Complying with legal and regulatory obligations

De-Identified Data

We may create and use de-identified or aggregated data for analytics, research, and product improvement.

V.Disclosure of Your Information

We may disclose your information:

1. Healthcare Providers & Clinical Partners

Including OpenLoop and associated licensed providers to deliver care.

2. Service Providers

Including vendors that support:

• Cloud infrastructure and hosting
• Payment processing (e.g., Stripe, QuickBooks)
• Analytics (e.g., Google Analytics, Meta)
• Customer communications and support tools

All vendors handling PHI are subject to Business Associate Agreements (BAAs) where required.

3. Legal & Regulatory Requirements

To comply with:

• Federal and state laws
• HIPAA and HITECH obligations
• Law enforcement or regulatory requests

4. Business Transfers

In connection with mergers, acquisitions, or asset sales.

5. With Your Consent

Where you explicitly authorize disclosure.

VI.Cookies and Tracking Technologies

We use:

• Cookies
• Pixels (e.g., Meta Pixel)
• Analytics tools (e.g., Google Analytics)

These technologies help us:

• Understand user behavior
• Improve performance
• Deliver relevant content

You may control cookies through browser settings or Global Privacy Control (GPC) signals.

VII.Your Privacy Rights

Depending on your location (e.g., California), you may have rights to:

• Access your personal information
• Request deletion
• Correct inaccurate information
• Opt out of certain data uses

To exercise your rights, contact: privacy@directcareai.com

We will verify your identity before processing requests. California residents: see our CCPA Notice for state-specific rights and how to submit requests.

VIII.Data Security

We implement administrative, technical, and physical safeguards, including:

• Encryption (in transit and at rest)
• Role-based access controls (RBAC)
• Multi-factor authentication (MFA)
• Audit logging and monitoring

However, no system is completely secure. Use of the Platform is at your own risk.

IX.Data Retention

We retain information:

• As long as necessary to provide services
• To comply with legal, regulatory, and billing requirements
• In accordance with HIPAA retention obligations

X.Third-Party Services

Our Platform may link to third-party services. We are not responsible for their privacy practices. Please review their policies separately.

XI.Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

XII.Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of changes.

XIII.Contact Information

If you have questions or concerns: